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Sonos CEO says the company didn’t understand the real world

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Ben Lovejoy

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Interim Sonos CEO Tom Conrad said in an interview that two of the unpopular decisions the company made were deliberate, but the biggest problem was that it failed to understand how its products were used in the real world.

Conrad said that Sonos would never have released the new app had it fully appreciated the difference between its lab testing environment and real homes …

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